Privacy and Cookie Policy

PRIVACY & COOKIE POLICY

 

Last Updated:  June 02, 2019

 

This Privacy Policy explains how information about you is collected, used, protected, and disclosed by Katro, LLC or its affiliates (collectively, “KATRO,” “our,” “we” or “us”). This Privacy Policy applies to information we collect when you use our website, mobile application and other online products and services or when you interact with us in person at our store (collectively, the “Services”).

 

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice, such as adding a statement to our homepage or sending you an email or push notification. We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.

 

 

  1. Collection of Information.

 

  1. Information You Provide to Us. We collect information you provide directly to us or through our service providers. For example, we or a third party acting on our behalf collect information when you create an account, place an order or make a purchase, fill out a form, participate in contests, promotions or surveys, apply for a job, engage with us via third party social media sites, request customer support or otherwise communicate with us.

 

The types of information we may collect include:

 

  • your name, email address, phone number, postal address, ZIP code, birth date, KATRO account username and password, social media usernames;
  • photographs, if you choose to upload or share
  • limited payment information, such as the last four digits of your credit card number, payment card type, and expiration date;
  • if you are applying for employment, your résumé information, such as employment and education history; or
  • any other information you choose to provide.

 

We may collect and store information about your transaction when you place an order or make a purchase through the website, mobile app, or in our stores, such as the items ordered, the transaction amount, the date and location of your order, and limited payment information, such as payment card type, expiration date, and the last four digits of your card number; however, we do not collect or store full payment card numbers and all payment card transactions are processed by our third-party payment processors.

 

  1. Information We Collect Automatically When You Use the Services.When you access or use our Services, we automatically collect certain information, including, but not limited to:

 

  • Transaction Information:

 

  • Log Information:We may collect log information about your access and use of our website, including but not limited to, your domain name, the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Services.

 

  • Device Information:We may collect information about the computer or mobile device you use to access our Services, such as the hardware model, operating system and version, unique device identifiers, mobile network information, and browsing behavior.

 

  • Location Information: When your device location identification setting allows, we may collect information about the precise location of your device each time you access or use our website or one of our mobile applications or otherwise consent to the collection of this information. For more details, please see “Your Choices” below.

 

  • Information Collected by Cookies and Other Tracking Technologies:We and our service providers use various technologies, including cookies, web beacons, embedded scripts, location-identifying technologies, device recognition technologies, in-app tracking methods, and other tracking technologies now and hereinafter developed (“Tracking Technologies”) to collect information about you and our interaction with our Services or e-mails, including information about your browsing and purchase behavior, and as otherwise described in this policy, including in Section 5. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience on these Services, see which areas and features of our Services are popular and count visits. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see “Your Choices” below.

 

  1. Information We Collect from Other Sources.We may also receive information about you from other sources and link or combine that with information we collect about you. This may include information about your social media accounts, such as your social media handle, name, email address, general location, friends list, and demographic information such as gender or birthday/age, or information from third parties who assist us in providing offers and product recommendations that may be of interest to you and any posts, pictures, videos and messages which you submit to us either via our social media sites (including by use of hashtags associated with us) or our site. Please note: we will comply with the privacy policies of the corresponding social media platform and we will only collect and store the information that we are permitted to collect by these social media platforms. Where you choose to interact with us through social media, your interaction with social media providers typically allows them to collect some information about you through cookies they place on your device and other tracking mechanisms. In some cases, they may recognize you using these cookies even when you do not interact with their application(s). Please visit those third parties’ respective privacy policies to better understand their data collection practices and controls they make available to you.

 

  1. Information We Collect About Others. In some cases, we may also collect information you provide about others, such as when you refer someone to our Services (such as for certain promotions), or when you make a purchase for others or specify items for others in your party. We will use this information to fulfill your requests and will not send marketing communications to your contacts unrelated to your requests, unless they separately consent to receive these communications from us.

 

  1. Use of Information.We may use information about you for various purposes, including, but not limited, to:

 

  • Provide, maintain and improve our Services, including your in-store, online and mobile application ordering experience;

 

  • Provide and deliver the products and services you request, process orders, transactions and send you related information, including confirmations and receipts;

 

  • Send you technical notices, updates, security alerts and support and administrative messages;

 

  • Investigate and prevent fraudulent transactions and other illegal activities;

 

  • Respond to your comments, questions, requests and provide customer service;

 

  • Communicate with you about products, services, offers, promotions, rewards, and events offered by KATRO and others, and provide news and information we think will be of interest to you (for information about how to manage promotional communications, please see “Your Choices” below);

 

  • Monitor and analyze trends, usage and activities in connection with our Services;

 

  • Personalize and improve the Services and provide advertisements, content or features that match user profiles or interests;

 

  • Process and deliver contest and promotion entries and rewards;

 

  • Link or combine with information we get from others to help understand your needs and provide you with better service; or

 

  • Carry out any other purpose for which the information was collected.

 

KATRO is based in the United States and the information we collect is maintained and processed in the United States and governed by United States law. By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the United States, where you may not have the same rights as you do under the law of the jurisdiction from which you access the Services.

 

  1. Sharing of Information.We may share information about you as follows or as otherwise described in this Privacy Policy:

 

  • With our affiliates, subsidiaries and authorized operators to provide products and services you request and to support our business function and authorized operator network;

 

  • With third-party vendors, consultants and other service providers who need access to such information to carry out work on our behalf;

 

  • In response to a request for information if we believe such disclosure is required to comply with any applicable law, rule, regulation or legal process;

 

  • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of KATRO or others;

 

  • In connection with, or during negotiations of any merger, acquisition, transfer, liquidation, restructure, sale of company assets, listing of our securities with a securities exchange, financing, reorganization, or acquisition of all or a portion of our business by another company; and

 

  • With your consent or at your direction.

 

We may also use and share aggregated or de-identified information, which cannot reasonably be used to identify you.

 

  1. Social Sharing Features.The Services may offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our Services with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

 

  1. Advertising and Analytics Services Provided by Others.We may allow others to serve advertisements on our behalf across the Internet and to provide analytics services. Some information about your use of the Services and certain third-party services may be collected using Tracking Technologies across time and services, and used by KATRO and third parties (including our service providers) for purposes such as to associate different devices you use, and deliver relevant ads and/or other content to you on the Services and certain third-party services. These entities may use Tracking Technologies to collect information about your use of the Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by KATRO and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit aboutads.info/choices.

 

We may also work with third parties to serve you ads as part of a customized campaign on third-party platforms (such as Facebook or Twitter). As part of these ad campaigns, we may convert information about you, such as your email address and phone number, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and to serve you advertisements customized to your interests. Note that the third-party platforms may offer you choices about whether you see these types of customized advertisements.

 

  1. KATRO takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

 

  1. Your Choices.

 

  1. Account Information. You may update, correct or delete account information at any time by logging into your account. If you wish to deactivate your account, please send an email to [ email ], and include your name, account name (if different), contact information, and a request to deactivate your account. Please note, however, that we may retain certain information that you provide through our Services as required by law or for legitimate business purposes. We also may retain cached or archived copies of information about you for a certain period of time.

 

  1. Cookies and other Tracking Technologies. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services. Your browser settings may allow you to automatically transmit a “Do Not Track” signal to web sites you visit. Like many online services, we currently do not alter our practices (that is, honor the do-not-track signal) when we receive a “Do Not Track” signal from a visitor’s browser.  To find out more about “Do Not Track,” you can visit http://www.allaboutdnt.com, but we are not responsible for the completeness or accuracy of this third-party information.

 

  1. Location Information. When you first launch some of our mobile applications or visit one of the pages on our website that collect location information, you may be asked to consent to the collection of location information. If you initially consent to our collection of location information, you can later stop this collection by changing the settings on your mobile device or Internet browser. If you do so, certain features of our Services will no longer function. You can also stop our collection of location information by our mobile application(s) by following the standard uninstall process and removing the KATRO application(s) from your mobile device.

 

  1. Promotional Communications. You agree that we may send promotional and non-promotional notifications or alerts to you, including to your mobile device.   You may opt out of receiving promotional communications from us by sending a letter to KATRO at [address] or in a manner that may otherwise be provided for in those communications or, if permitted through functionality, by editing the preferences of your account. If you opt out, we may still send you non-promotional communications, such as those about your account, your transactions or our ongoing business relations. With respect to push notifications or alerts to your mobile device, you can elect to stop receiving these messages at any time by changing the notification settings on your mobile device.

 

 

  1. Your California Privacy Rights.

 

  1. We provide California residents with the option to opt-out of sharing “personal information” as defined by California’s “Shine the Light” law with third parties, including KATRO affiliates or our authorized operators, for such third parties’ own direct marketing purposes. California residents may exercise that opt-out, and/or request information about KATRO’s compliance with the Shine the Light law, by sending a letter to KATRO at [address].  Requests must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code.  Please note that KATRO is only required to respond to one request per customer each year.

 

  1. Any California residents under the age of eighteen (18) who have registered to use the Services, and who posted content or information on the Services, can request removal by contacting KATRO at [address].Requests must include “California Privacy Rights Request” in the first line of the description and include your street address, city, state, and ZIP code. Requests must detail where the content or information is posted and attesting that you posted it. KATRO will then make reasonable good faith efforts to remove the post from prospective public view or anonymize it so the minor cannot be individually identified to the extent required by applicable law. This removal process cannot ensure complete or comprehensive removal. For instance, third-parties may have republished or archived content by search engines and others that KATRO does not control.

 

  1. Is Personal Information Collected From Children? Some Spider does not knowingly collect personal identifiable information from children under 16 years of age. If you are under 16 years of age you should not provide personally identifiable information to Some Spider without providing us with consent from your parents. If Some Spider discovers that a child under the age of 16 has provided Some Spider with personally identifiable information and we do not have parental consent, Some Spider will immediately delete that child’s information from the Service
  2. Applicable Law. This Service is located in the United States and targeted to United States citizens. Our policies are directed at compliance with applicable laws of the United States. If you are uncertain whether this privacy policy conflicts with the applicable local privacy laws where you are located, you should not submit your personal information to KATRO.

 

  1. Contact Us. If you have any questions about this Privacy Policy, please contact us at [email].

 

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